Mortgage Scam Alert

Recently, we’ve seen a rise in mysterious postcards being mailed to members referring to a mortgage you may have with Guadalupe Credit Union. It will ask you to call a phone number to discuss the matter. These postcards are not from GCU. If you receive a postcard like this, It is a scam and do not call the number!

Have you already called? Contact GCU immediately at 505-982-8942 or 800-540-5382.

As your advocate, GCU would never send you a postcard requesting that you call us regarding your mortgage. All communications regarding your personal accounts would be through first class mail in sealed envelopes, through email personally addressed to you, or by direct phone calls.

Here are some tell-tale signs to watch out for letting you know it’s a scam:

• In the bottom right corner, you’ll see a “All information provided by H.W.C… loan information not provided by Guadalupe Credit Union”. All of our communications would clearly state that it is from Guadalupe Credit Union.
• Postcards coming from other names such as loandepot.com, Heritage Warranty Company, and Mortgage Protection Services are bogus companies as well.
• You’ll notice a Mortgage ID number displayed. GCU would not show any personal information of yours on a postcard.
• The phone number displayed does not match GCU's member support phone number.
• The fact that it’s a postcard instead of a sealed first-class letter is a big red flag.